Returns Policy

Returns Policy

At Nanchang Bo Qian Cosmetic Co., Ltd., we value our customers and strive to provide exceptional service and quality products. Our Returns Policy is designed to ensure a smooth and transparent process for handling returns and exchanges. Please review the following guidelines carefully:

  1. Eligibility for Returns:
  • We accept returns for eligible products within 10 days of the delivery date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when they were received.(Note: All specific details regarding returns and exchanges will be handled by the corresponding salesperson.)
  1. Return Authorization:
  • Prior to returning any items, B2B customers must obtain authorization from our customer support team. Please contact us via email ( (+86 13397092095) to initiate the return process and receive a return authorization number.
  1. Return Shipping:
  • B2B customers are responsible for all return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe and timely return of the items.
  1. Restocking Fees:
  • A restocking fee may apply to returned items, depending on the nature of the return. This fee covers the cost of inspecting, restocking, and processing returned products. The restocking fee will be deducted from the refund amount.
  1. Refund Processing:
  • Once the returned items are received and inspected, we will process the refund within 1-3 business days. Refunds will be issued to the original form of payment used for the purchase, unless otherwise requested by the customer.
  1. Exchanges:
  • If you wish to exchange an item for a different size, color, or product, please contact our customer support team to arrange the exchange. Exchanges are subject to product availability and may be processed as a return and subsequent purchase.
  1. Damaged or Defective Products:
  • In the rare event that you receive a damaged or defective product, please notify us immediately upon receipt. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
  1. Non-Returnable Items:
  • Certain items may be non-returnable due to hygiene reasons, customization, or other factors. Please refer to the product description or contact our customer support team for clarification on the return eligibility of specific items.
  1. Policy Updates:
  • We reserve the right to modify our Returns Policy at any time. Any changes or updates to the policy will be communicated to our B2B customers via email or through our website.
  1. Contact Us:
  • If you have any questions or concerns regarding our Returns Policy, please don't hesitate to contact us. Our dedicated customer support team is here to assist you with any inquiries or assistance you may need.

By engaging in business with Nanchang Bo Qian Cosmetic Co., Ltd., you agree to comply with the terms and conditions outlined in this Returns Policy. We appreciate your business and are committed to providing a positive experience for our valued B2B customers.

Thank you for choosing Nanchang Bo Qian Cosmetic Co., Ltd. for your wholesale and customization needs.