Q&A
Q: How do I place a wholesale order?
A: Placing a wholesale order is easy! The first is simply to visit our website and send us an inquiry. The second one can directly send us an email (bqanlongteng@gmail.com) or WhatsApp (+86 13397092095) message.
Q: Are samples provided?
A: Of course, if you need to customize your own product, we can make samples first. After the sample you are satisfied, then we will make the order.
Q: What is the minimum order quantity for wholesale purchases?
A: Minimum order quantities vary by product. You can find the information on each product page of our website. If you have any specific questions about minimum order quantities, please feel free to contact our sales team via email.
Q: Can I request customized or personalized products for my wholesale order?
A: Yes, we offer customization options for bulk orders. Please contact our sales team via email with your specific requirements and we will work with you to fulfill your needs.
Q: What payment methods are accepted for wholesale orders?
A: We accept a variety of payment methods for wholesale orders, including bank transfer, credit/debit card and PayPal. For more information on payment methods, please feel free to contact us.
Q: How long does it take to process and ship my wholesale order?
A: Processing time depends on the size and complexity of the order. Typically, orders are processed within 1-3 business days. Once processed, shipping time will depend on our factory production scheduling, the sooner you place your order the faster it will ship to you. Once your order is shipped, our sales team will send you a tracking number so you can track your package!
Q: Do you offer discounts for bulk purchases?
A: Yes, we offer discounts for volume purchases. Discount rates may vary depending on the quantity ordered and the specific product. For more information on bulk order pricing and discounts, please contact our sales team.
Q: What is the return policy for wholesale orders?
A: We strive to ensure that you are satisfied with every wholesale order. If you experience any issues with your order, please contact our customer service team within 7 days of receiving your shipment. We will work with you to resolve any issues and offer you a return or exchange if necessary.
Q: How can I contact the Wholesale Department if I need further assistance?
A: You can contact our wholesale department by sending an email to bqanlongteng@gmail.com or adding our whatsapp +86 13397092095 to send a message. Our team will be on hand to help you with any questions you may have regarding your wholesale order.
